Shopping

What Shipping Methods Are Available?

All items are shipped via pallet and all shipping is free.

Do You Ship Internationally?

We are the UK distributors for Jydepejsen our fellow partners can help you source a stove overseas.

How Long Will It Take To Get My Package?

Delivery times will vary depending on current stocks we aim to fulfil orders within 7-8 weeks, please note that this may vary depending on seasonal demand.

Payment

What Payment Methods Are Accepted?

All major debit and credit cards are accepted, bank transfer and 30 days terms if your are a trade user.

Is Buying On-Line Safe?

We use the latest in secure technology to process all online payments via our secure merchant bank Stripe.

Orders & Returns

How do I place an Order?

Placing an order is easy just add the items to your basket and follow the steps in checkout.

How Can I Cancel Or Change My Order?

Should you need to amend or change your order please contact sales on 01904 289 202

Do I need an account to place an order?

For trade account orders then you will need to register an account, if you are a public customer you can checkout without an account.

How Do I Track My Order?

Our pallet courier will provided you with the tracking information for your delivery once it has left our warehouse.

How Can I Return a Product?

Please refer to the terms and conditions for returns of products.